ShippingMyGoods

So far, I would rate zero stars. I planned my overseas move with Howard one year in advance. Started off fine, but once my stuff was picked up, I have almost zero communication. In fact, I think at this point my calls, emails, and IM's are being dodged. It's been 2 months since my items have been picked up and no one knows where they are. The status,... are they lost.... am I paying for storage of my lost items? The only thing I want to know is if I still have belongings and a tentative ship date. But I honestly feel my items are gone at this point. For the level of customer service I am getting, I should have gone with a different company. Avoid them. You get what you pay for, lesson learned way to late....

Move size: Partial Move Service cost: $5000

Our original estimate of $1380 to ship seven 50 lb. boxes to Spain from Arizona was upped another couple of hundred dollars for overweight fees once the boxes had been picked up. The shipment arrived at our house in Spain two and and half weeks after the agreed date. We also were slapped with a $330 VAT and duty charge that ShippingMyGoods finally refunded us (they had promised that their original quote included all costs and that there would be no additional fees). Finally, one of our boxes arrived open and with half of the contents missing (see photos). We had "total loss" insurance- the only one self-packers are allowed- so no compensation for that, just a "we´re sorry" from the company. Dozens of emails and international phone calls to try to sort things out, so overall the entire experience was unsatisfactory, to say the least.

Move size: Partial Move Service cost: $1380

We moved from Philadelphia, PA to Switzerland in Nov. 2015. We were not moving furniture so we were looking for a limited service. We were also looking for a very basic service as we were trying to save money. Shippingmygoods.com (SMG) offered 100 cubic feet for $1350 with the idea being that we pack our stuff into moving boxes and then stack it all up on a standard shipping pallet with the whole thing being shrink-wrapped together for shipment. We weren't sure how it would all turn out but 3 months later we got all our stuff in perfect condition for a final price of about $1500 which included some taxes and customs fees. The rep, Howard, was quite friendly. He wasn't terribly easy to get a hold of as he always seemed super busy but when I did get him on the line he was very attentive.

There are a few things I want to highlight about our experience. First, SMG is a broker - the actual moving was done by a collection of companies that they sub-contracted with. This service is cheap because our stuff was shipped as normal freight. The very first part was a bit unnerving - They sent me shipping labels which I put on all the boxes and then I brought the boxes myself to a trucking yard outside Philadelphia where, after some confused looks from the staff, I was handed a pallet and a roll of plastic and I stacked and wrapped the boxes myself. The trucking company they selected was not entirely happy to find out that I was shipping household goods but they did take my stuff. From there as I understand it went to a company called Globalog which handled the actual ocean shipping. This was delayed as our stuff was supposed to depart from South Carolina and they had very severe flooding that devastated the whole state. Our stuff sailed about 8-9 weeks after we dropped it off at that yard in Philadelphia. Next was an English company, YFT Lgistics Ltd. which received our stuff and sent it out via truck to Switzerland. The passage of control from company to company was quite smooth it seemed. We were able to change the delivery address after the stuff shipped (we stayed with family at first and eventually found an apartment) and it all worked. As promised our pallet of boxes was dropped on the sidewalk in front of our new place at that was it.
I think it's important to say that part of why this worked well for us was that we were very proactive about understanding how this all worked and what we needed to do to make it a success. Howard from SMG was very good about explaining everything and answering all our questions about what needed to be done. If we had screwed up the labeling or the packing or the customs declaration then we would likely have not had as good of an experience.

Service cost: $1500

Two brothers, [NAME EDIT] and [NAME EDIT] run LTC personal effects worldwide. They use “favorite” but unlicensed USA packers who loaded our cargo into an unmarked rental box truck. Movers later ripped off shrink wrap from carefully packed boxes, already signed off on the manifest, removed packing material around fragile items, discarded clothing, broke a glass vase, stuffed a heavy box of books into seat cushion of vintage Swedish recliner already boxed, and emptied contents of two boxes completely and flattened them, just so they could squeeze our personal effects into an already full container. They have worthless insurance scam, phony “lift van” sales extra, and bogus “door to door delivery contract” At delivery end, another sleazy subcontractor driver comes alone and dumps boxes off the tailgate into the street. These guys love to talk on phone but watch out, they are con artists. $2500 loss.

Move size: 3 Bedroom Home Service cost: $6000

I'm at a loss. I used this company to ship a 60+ year old stereo cabinet which belonged to my grandfather from Alabama to England.

Everything seemed to go well at first. The company arrived to wrap and pack the cabinet before taking it away.

In retrospect I was given poor advice about the amount of insurance I took out and I was very clear about my personal situation (i.e. living in England for decades and not a new transfer) and they still directed me to fill out the incorrect forms for customs.

Communication wasn't the best, but once my furniture made it to the UK thankfully that company was much better to deal with.

The above information would have gotten them a three star review from me.

After waiting over 7 months for my shipment to get to me, it was delivered today only for paperwork TO BE DIRECTLY STAPLED TO IT. Heavy duty staples are imbedded in the front and side of my cabinet with a piano finish. A cabinet that was previously shipped to Guam and all along the eastern US with no damage.

I'm going to be claiming on the insurance I took out for the damage to be repaired. This intentional damage by SMG is malicious and totally inexcusable. I am furious.

Move size: Partial Move Service cost: $2372

ShippingMyGoods helped us move from New York to London. This process took 10 weeks and we were very happy with the condition that our belongings were in when they arrived. Nothing was missing and they had individually wrapped delicate items in paper. We arranged a quote of $1500 which was based on estimations and paid $300 in a deposit to begin the processing. SMG were professional and efficient. We chose the door to door option using an ocean freight service. We also used their packing service (for an additional fee) because the value of our goods was high and we wanted to be able to claim insurance if we needed to. The company arranged for the shipment to take place on a specific date and were prompt and careful whilst loading the van. They boxed up and labelled each box, which was useful when everything arrived in London. The total weight after packing was 131 cubic feet and this used two pallets. SMG sent us the updated invoice of $1900 with details of payment swiftly, which meant that they could get it sent off to Charleston, US as quick as possible. During this time, we were filling in detailed itemized inventory list which was needed by the Customs Declaration side in the UK. We were then given a specific date that the ship would arrive in Southampton, UK but not given a tracking number. Customs clearance took 2 weeks and HMRC charged £265. Globalog facilitated this. Next came Seavia and Relocations Direct. We arranged a delivery date but it had to change last minute as the pallets had been wrapped together which then wouldn't fit on the van. Although this was slightly annoying, Seavia found a solution very quickly and professionally. Our belongings arrived at 8am on the curbside the next morning and we were overall very pleased with this service. Highly recommend ShippingMyGoods.

Move size: 1 Bedroom Home Service cost: $1900

I let you judge:
Starting price $ 1673 + $ 150 insurance (2m3) TTC
for door to door without customs or port fees.
After moving:
+ $ 300 for packing costs by Globalog
+ $ 228 to pick up my things in Rotterdam (Company Globalog)
1 item of great value {5700 $} destroyed
1 box "lost" (Sound bar TV)
The "Total lost" insurance at $ 150 only reimburses in the case of total loss ..
5 months to recover my belongings (Texas to France)
Shabby communication and a hundred emails.

Move size: Partial Move Service cost: $1673

What an horrible experience we had with our international shipment via Shipping My Goods and the insurance cover from Anova which Shipping My Goods advised us to purchase, to apparently protect us.

We have several issues..
- The removalist used to pack our goods left a 3rd of them behind and no one contacted us to let us know
- 1/3 of the container of goods were damaged or broken due to poor packing
- Shipping My Goods advised us to purchase ANOVA All Risk Insurance but there was NO point in purchasing insurance through ANOVA, especially their "All Risk Insurance" as you are not covered for chipping, denting, scratching etc.. but that's not the most mind-blowing part, you actually have NO protection against damage "UNLESS ITS PROVEN TO BE CAUSED BY IDENTIFIABLE INCIDENT." This one sentence enables them to get out of any claim you may make, as you don't and can't travel with your shipment, therefore they win and take your hard earned money every time, leaving you with nothing, NO PROTECTION and NO recourse to get compensation for your damaged goods.
- I had no opportunity to read the fine print of the advised insurance policy as Shipping my good, did not provide although it was asked for in more than 2 emails.

- We are $4K out of pocket because we were forced to pay for another 20f shipment
- We have $8,000+ of damaged or broken goods

WHAT A HORID EXPERIENCD.. I FEEL TRICKED and MISS LEAD.

Move size: 4+ Bedroom Home Service cost: $14000

Worst experience ever. I am writing. this review to warn others so they don't have to endure what I just went through for nearly one year of frustration, no communication, and being held hostage to these awful peoople. I was overcharged and paid hidden costs over and over again, but I am so tired and exhausted with this company, I cannot fight any more.

I signed the contract and paid my deposit to have my things moved back in May 2019. March 28, 2020, my things arrived completely damaged to S. Korea.

During the near year of anxious waiting, paying, trying to communicate, I went through so much distress. I tried always to be patient, polite, friendly, but none of it worked to get my things in safe and undamaged.

I am not pursuing getting money back because I cannot bear dealing with them more. I urge you to read their reviews on various sites - I am not the only person who has endured this. I have written the Better Business Bureau and reported them - they should not be in business. These people are taking money and ruining people's lives. I feel so cheated and upset. I have been so upset over and over again. I tried to give them the benefit of doubt to the end, but seeing the state of how my furniture arrived after nearly a year of waiting with no response to my pleas and requests to the whereabouts of my belongings and paying nearly twice what I was quoted, I simply can not stand by and do nothing.

Move size: Partial Move Service cost: $5000

Referred by friends, I am having the worst experience with this company and it is not my first move.

Shippingmygoods.com reviewed the cubic feet estimate (193 cubic feet instead of 100 cft) two months after they picked up my goods, although I had communicated to them before the pickup date what I was shipping with all measurements. Before they picked up my goods, I decided to go with them because their quote was lower than the ones of other moving companies.

But here is the thing: now that they have my goods, they are sending me an invoice with a price more than 4 times higher than the one I was quoted for ($5,743.90 instead of $1,390). They have become the most expensive moving company. How convenient! It has been 2.5 months that they picked up my goods and I don’t know if I’ll ever see them again. The company is keeping them hostage until I pay the bill that they more than quadrupled.

Here is how they increased the price:

1) They increased the cubic feet estimate without informing me

2) They added costs they never told me about (e.g. they said it is a door-to-door service but then they charged me for movers)

3) They did not honor the insurance discount they told me about

4) They did not honor the fact that their rate includes the standard port and terminal handling charges at destination, which, according to them, is supposed to save approximately 400- 800 euros

5) They had one of the companies they work with (Globalog) contact me to bill me another $928.12 (or they won’t release my goods)

Stay away from this company!

Move size: Partial Move Service cost: $5744